This use case focuses on supercharging Taqt hardware data through RateNow’s specialized CX exploitation platform. It automates the entire analytical process, turning raw interaction data into strategic intelligence. Key Capabilities: Automatic AI Analysis: Our platform uses AI to detect patterns, trends, and anomalies in the data received from Taqt devices, highlighting critical insights without manual effort. Role-Based Access Control: Manage large teams with granular permissions, ensuring each user (from regional managers to site staff) only sees the data relevant to their specific location or role. Automated Periodic Reporting: Schedule professional reports to be sent daily, weekly, or monthly to stakeholders, keeping everyone aligned on performance KPIs. Data Exploitation: Transform physical button clicks into actionable dashboards that help predict future service needs and optimize resource allocation.
- Survey software
- Customer satisfaction
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Software & Analytics for Taqt Hardware: Elevating CX
RateNow is a leading real-time feedback and analytics platform designed to help companies measure and improve customer and employee experience.
We provide a comprehensive ecosystem to transform opinions into actionable data. To achieve this, we offer a versatile range of data collection tools, including our own specialized CX physical buttons, digital surveys, and QR touchpoints. Our platform centralizes all feedback, providing deep insights and real-time alerts to drive strategic growth and operational excellence across any industry.
Taqt and RateNow
This partnership combines Taqt’s robust service management hardware with RateNow’s advanced intelligence.
RateNow acts as the comprehensive software and analytics layer for all Taqt devices. While Taqt focuses on operational efficiency and facility management, RateNow processes every alert and interaction in real-time, providing deep insights through a unified dashboard.
Key benefits of this synergy:
- Seamless Integration: All information received from Taqt devices is automatically integrated into RateNow’s analytics.
- Service Management meets CX: We bridge the gap between internal maintenance (Taqt) and external customer perception (RateNow).
- Close the Loop: Our backend allows for automated workflows, real-time alerts, and digital follow-up surveys to ensure every issue is resolved and every customer is heard.
Use Cases
In complex environments like airports, different zones require different tools. We use Taqt hardware inside restrooms for technical alerts (maintenance/cleaning), while deploying RateNow’s specialized touchpoints for high-impact areas like Security Checkpoints and F&B (Restaurants). Why is it helpful? This creates a unified data ecosystem. While Taqt handles the "behind-the-scenes" operational alerts in facilities, RateNow manages the traveler’s journey in key areas like security queues or dining. All the information—from a maintenance request in a restroom to a satisfaction score at a security gate—is centralized in the RateNow dashboard. This allows airport managers to see the full picture and understand how operational efficiency directly affects the overall passenger experience.
This solution focuses on operational excellence by transforming a simple button press into a complete resolution process. It covers two critical needs: Instant Multi-Channel Alerts: When a Taqt device is pressed, the system triggers immediate notifications via email, SMS, or push notifications directly through the RateNow mobile app, ensuring the technical team is informed instantly wherever they are. Close the Loop: Once the issue is addressed, the RateNow platform allows staff to "close the loop" digitally. This includes recording the resolution time, identifying the root cause, and even sending a follow-up digital survey to ensure the problem is fully resolved. It’s about ensuring accountability and preventing recurring issues through data-driven recovery.