- Survey software
- Customer satisfaction
- English
- French
- Spanish
- Portuguese
- Norwegian
Avius empowers airports to better understand customer sentiment through real-time surveys and Voice of Customer solutions, transforming feedback into actionable insights with advanced analytics, dashboards, and automated reporting.
Avius helps airports capture meaningful passenger feedback through intelligent surveys, helping teams understand not only what passengers experience, but why they feel that way.
From security and restrooms to lounges, retail, immigration, and boarding gates, Avius enables airports to collect in-the-moment passenger insight through surveys designed to uncover sentiment, operational gaps, and opportunities for improvement.
Avius provides customisable survey solutions designed to collect real-time passenger insight at every stage of the journey.
This includes:
- Targeted passenger surveys to understand satisfaction drivers and operational pain points
- Multi-language surveys helping airports engage international travellers
- Touchscreen, QR code, and digital survey options for different environments
- Real-time dashboards and reporting for immediate visibility
- Automated alerts triggered by specific responses or thresholds
- Advanced segmentation by location, demographics, journey stage, visitor type, and more
- Trend analysis to identify recurring themes and opportunities
- Recognition of exceptional staff experiences alongside operational improvement areas
- AI Summary – automatically summarise customer sentiment, highlight operational gaps, surface key themes, and provide strategic recommendations, helping teams make faster and more informed decisions.
"Our partnership with Avius has been outstanding. It gives us valuable insight into the passenger journey across our airport, helping us understand where we’re doing well and where we can improve to deliver a better travel experience."
Taqt and Avius
Together, Taqt and Avius create a more complete picture of airport performance by combining operational monitoring with deeper passenger understanding. The solutions help organisations answer critical questions such as:
Are passengers satisfied? Why? Which areas need attention? What operational factors influence experience most? And more.
While Taqt solutions such as TaqtOne and SafeQod support operational workflows and frontline execution, Avius adds another layer through structured passenger surveys and Voice of Customer analytics.
The integration enables organisations to:
- Connect operational events with passenger sentiment
- Understand not only what happened, but how passengers experienced it
- Capture deeper context through surveys following operational touchpoints
- Identify patterns between operational performance and satisfaction outcomes
- Benchmark experiences across terminals, locations, or passenger groups
- Improve decision-making using both operational and experiential data